Making Self-Repair Safe & Easy
Every farming business depends on well-running machines, and every owner has the right to choose how their machines are fixed and maintained.
And at Hutcheon & Pearce, every customer can depend on us to support their right to self-repair.
When you buy a John Deere at Hutcheon & Pearce, you choose the support you need to keep your machine going.
With repairability built into every John Deere machine, and our complete inventory of genuine parts, highly trained service technicians and a thorough understanding of your business needs, you have all the support you need to maintain, diagnose, and repair your equipment, in your own time, in your own workshop
Being able to repair your equipment is your right. Let us help you make those repairs safe and smart
TECSight
Over the phone support
Nobody knows your farm better than you. And nobody can support you and your John Deere better than TECSight.
Back in 2010, we saw the growing need to provide over-the-phone support for our customers needing help with everything from software updates to remote diagnostics for machine warning codes and emergency breakdown assistance.
We called our specialised support call centre TECSight and since then have helped more than 75,000 callers with their machinery operation and maintenance needs.
Our highly trained, knowledgeable technicians are on standby ready to support you when it matters most. And with remote tools such as Expert Alerts and Service ADVISOR™ Remote we can identify and address issues before they impact your operations.
Let us answer your machine maintenance questions, 7am-10pm daily. Call (02) 5924 5111 or visit our page.
John Deere Operations Center™ PRO Service
With the purchase of Operations Center PRO Service annual licence, you will unlock:
- Diagnostic, repair, and reprogramming* capabilities which include downloadable tools, manuals, and software payloads for offline use
- PIN-specific machine information, such as Warranty details, Product Improvement Programs (PIPs), components and option codes, machine health insights, maintenance plans, and software updates
- Access to remote Diagnostic Trouble Codes (DTC) retrieval, refresh and reprogramming capabilities**
Customer Service ADVISOR™
To see if Customer Service ADVISOR™ is right for you, simply fill in the below form and one of our TECSight technicians will be in touch.
Frequently Asked Questions
What’s all this about Right to Repair?
The ‘Right to Repair’ movement is pushing for manufacturers to share repair information, offer diagnostic tools, and provide service parts to consumers who wish to repair their own products.
Is this different from Hutcheon & Pearce’s self-repair approach?
It’s not, our approach to Right to Repair (self-repair) remains unchanged. We have always supported our customers to repair their own machines with access to information (consumer rights, warranties) at the point of sale, manuals and product guides, parts and software, and diagnostic support. We will continue to do so.
Who is Customer Service ADVISOR™ for?
Put simply, it’s for machinery owners and third-party repairers who want a step-by-step guide to repairs.
Customer Service ADVISOR™ is not for everyone. Hutcheon and Pearce can sell technical manuals if that’s a better option for you or perhaps the EquipmentPlus App is all you need for maintenance and infield procedures.
But Customer Service ADIVSOR™ could be for you if:
- You perform the majority of your own equipment repairs
- You/your technicians have the skills to use an electronic diagnostic tool
- You need to access technical or diagnostic information regularly.
Simply fill in this form to see if Customer Service ADVISOR™ is right for you.
What does Customer Service ADVISOR™ give me?
Customer Service ADVISOR™ is a computer-based database of Operator, Diagnostic, and Technical manuals for John Deere products. It allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform calibrations.
With a Customer Service ADVISOR™ subscription, you receive:
- Access to owner’s and technical manuals (diagnostic and repair information)
- Incremental and ongoing updates to maintenance information
- Ability to look up and troubleshoot diagnostic codes
- Machine diagnostic connectivity with Electronic Data Link (EDL)
- Step-by-step instructions for basic machine calibrations
- Training and support from TECSight
What are the advantages of Customer Service ADVISOR™?
What are the costs involved?
What support is available to help me with repairs?
Safety First
For decades, we have supported our customers’ ability to maintain, diagnose, and repair their equipment. When customers buy from John Deere, they own the equipment and can choose to personally maintain or repair the product. When our customers need help, we have highly trained technicians to assist, either in person or remotely.
We take the health and safety of our customers and the environment seriously. We do not support altering our machines from their engineering standards, which can pose a risk to the current owner and their employees, as well as other equipment operators, future owners, our staff, and the environment.
A word on software
John Deere equipment doesn’t fit in your pocket like a mobile phone. And it doesn’t come with fewer than 40 components. Our combines can weigh 15 tonnes or more and are manufactured with over 18,500 parts.
Environment
and Sustainability
The same software that drives improved productivity, efficiency, and sustainability also controls important safety and environmental features. That’s why modifying software in our equipment is a no-go for us — and why our highly skilled technicians are available with additional tools and resources when needed.
Find and Buy Parts Online
The John Deere Parts Catalog is a tool to guide you to the John Deere parts that you need. The information you see on the John Deere Parts Catalog is virtually the same information we see. The John Deere Parts Catalog is easy to use and is at your disposal 24/7.
Resources
Contact us
Questions or more information about Self Repair? Contact us: servicesupport@hutcheonandpearce.com.au